Customer Services

Welcome to our customer services page, you can contact us by:

Telephone: 01234 781396

Email: Sales@bumpsnbabes.com

or alternatively please select your section of interest from the following options:

Price Matching Policy

Please let us know if you find any of our products at a better price. The item must be brand new and to the same specification and held in stock.

Please let us have the store details, or website information or to make things easier please send the web link to sales@bumpsnbabes.com. We can then send you a special code to enter at checkout. Alternatively you can ring us on 01234 781396 and we will be happy to discuss any form of price matching.

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Safe and secure payment system

To ensure that our checkout process is a safe and secure environment we use Sage Pay as our chosen payment system supplier.

This ensures that our customers confidential card details are only ever processed by Sage Pay, a world trusted and secure payment company. We never see or store any of your card details that are processed by our website.

Sage Pay is the union of Protx, the fastest growing payment service provider (PSP) and Sage, one of the UK’s most trusted business brands. We offer our 25,000+ customers a secure payment service for the millions of transactions that we undertake on their behalf each year.

In addtion you also have the option of paying by Paypal - simply select your desired payment method during the checkout process.

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Delivery

All orders over £50 FREE DELIVERY!

All orders under £50 ONLY £5.95!

We will personally deliver orders within a 40 mile radius!
Any other stock orders will be delivered next working day, some may take 3-4 days to UK mainland.
Please leave your mobile number when ordering as you will receive text notification of delivery from our Courier Company.
Deliveries which are coming direct from the manufacturers or pre-orders could take longer but these will be clearly marked.
Should no one be at home the delivery company will try a neighbour or you must leave a note explaining where to leave the parcel for a signature.
Deliveries to Northern Ireland, Republic of Ireland, Scottish Isles, parts of the Scottish Highlands and offshore islands will be charged £19.99 for any value order due to location.
We can deliver to BFPO Address, please ring our Customer Services to arrange
01234 781396 alternatively you can email us sales@bumpsnbabes.com

The postcodes are as follows:-

AB 30,32,39,41,42,43,51,52,53
DD 10,11
EH 42
FK 17,18,19
PH 11, 15,16,17,18
BT 1-84
IM 1-9, 99
PO 30-41
AB 31 33-38, 44,45, 51-56
HS 1-9
IV 1-28 30,31,32 36 40-49 51-56 63
KA 27 28
KW 1-17
PA 20-38 41-49 60-78
PH 19-26 30-44 49,50
TR 21-25
ZW 1-3

The above deliveries can take up to 6 working days.

Please feel free to collect from us if you wish to. Telephone our customer service team for assistance on 01234 781396.

We do not deliver to PO Box Addresses.

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Returns policy

If for some reason the product sent to you is not suitable, it must be returned to us within 7 days from the day of delivery. The product must arrive in the original packaging and in unused condition. We will check the stock and then refund.

Before returning an item you must telephone our customer service team on 01234 781396 for a RETURNS REFERENCE CODE.

All damages or shortages as a result of delivery must be notified to us by email within 7 days. You should sign for all deliveries as 'unchecked'

We also offer a collect and return service to our customers within a 40 mile radius. Should a problem occur with your product that warrants a return to the manufacturer we will collect it from your home address and then return the item.

For all faulty items please refer to our terms and conditions.

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